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Using social power and influence to mobilise the supply chain into knowledge sharing: A case in insurance

Using social power and influence to mobilise the supply chain into knowledge sharing: A case in insurance
Using social power and influence to mobilise the supply chain into knowledge sharing: A case in insurance

The paper explores the antecedent effects of social influences arising from buyer power and supplier competition on knowledge sharing behaviours within a horizontal supply chain. A 2-year long empirical study examining web posts from a dedicated social supplier platform (SSN), together with interview and ‘conversational’ data over a similar time period was conducted within insurance claims. The findings show social power and influence play a powerful role in supporting knowledge sharing even in typically competitive supply chains where information and knowledge exchange is usually guarded.

Competition, Knowledge sharing, Reward power, Social media, Social power and influence, Supply chain
0378-7206
Grant, Susan B.
3c6083b6-a318-44a8-86c4-5f946ac5f3b0
Preston, Tobias A.
0a32faf1-1ed7-4c6a-93b9-6da75166a6e8
Grant, Susan B.
3c6083b6-a318-44a8-86c4-5f946ac5f3b0
Preston, Tobias A.
0a32faf1-1ed7-4c6a-93b9-6da75166a6e8

Grant, Susan B. and Preston, Tobias A. (2018) Using social power and influence to mobilise the supply chain into knowledge sharing: A case in insurance. Information and Management. (doi:10.1016/j.im.2018.10.004).

Record type: Article

Abstract

The paper explores the antecedent effects of social influences arising from buyer power and supplier competition on knowledge sharing behaviours within a horizontal supply chain. A 2-year long empirical study examining web posts from a dedicated social supplier platform (SSN), together with interview and ‘conversational’ data over a similar time period was conducted within insurance claims. The findings show social power and influence play a powerful role in supporting knowledge sharing even in typically competitive supply chains where information and knowledge exchange is usually guarded.

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Accepted/In Press date: 19 October 2018
e-pub ahead of print date: 24 October 2018
Keywords: Competition, Knowledge sharing, Reward power, Social media, Social power and influence, Supply chain

Identifiers

Local EPrints ID: 427891
URI: http://eprints.soton.ac.uk/id/eprint/427891
ISSN: 0378-7206
PURE UUID: 31e55089-8321-43f3-a253-567238115269

Catalogue record

Date deposited: 01 Feb 2019 17:30
Last modified: 07 Oct 2020 00:14

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Contributors

Author: Susan B. Grant
Author: Tobias A. Preston

University divisions

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