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Measuring quality in the first house of quality with target-oriented multiattribute preference analysis

Measuring quality in the first house of quality with target-oriented multiattribute preference analysis
Measuring quality in the first house of quality with target-oriented multiattribute preference analysis

Quality is inherent in the Quality Function Deployment (QFD) and its building construct of house of quality. In QFD, customer needs are identified as inputs to the first house of quality and then transformed through several stages into various levels of parameters to design for quality. However, in most cases numerical measurement of quality is not appropriately deployed. An approach for measuring quality in the first house of quality is proposed in the paper using target-oriented multi-Attribute preference analysis. Firstly, quality in the first house of quality is examined from the viewpoint of evaluated aggregate quality. Secondly, attributes are identified to measure the achievement of customer needs and customer expectations on attributes are defined according to their relevant sources. Thirdly, quality in the first house of quality is measured with target-oriented multi-Attribute preference analysis. The application of the approach is demonstrated through demonstrating quality measurement of a simplified case of a commercial aircraft.

Customer Expectation, Multi-Attribute preference analysis, QFD, Quality, Target
157-163
IEEE Computer Society Press
Zhang, Xin Wei
3056a795-80f7-4bbd-9c75-ecbc93085421
Tong, Shu Rong
38fc3d16-5478-4f3c-9446-06d3a20be6df
Hakki, Eres
dad3bc01-4554-4f8e-bc8f-64bee688b066
Li, Chun Zhi
da2da08f-8dd4-4571-906a-ab4b2c7d355c
Zhang, Xin Wei
3056a795-80f7-4bbd-9c75-ecbc93085421
Tong, Shu Rong
38fc3d16-5478-4f3c-9446-06d3a20be6df
Hakki, Eres
dad3bc01-4554-4f8e-bc8f-64bee688b066
Li, Chun Zhi
da2da08f-8dd4-4571-906a-ab4b2c7d355c

Zhang, Xin Wei, Tong, Shu Rong, Hakki, Eres and Li, Chun Zhi (2018) Measuring quality in the first house of quality with target-oriented multiattribute preference analysis. In 2017 International Conference on Management Science and Engineering - 24th Annual Proceedings, ICMSE 2017. vol. 2017-August, IEEE Computer Society Press. pp. 157-163 . (doi:10.1109/ICMSE.2017.8574395).

Record type: Conference or Workshop Item (Paper)

Abstract

Quality is inherent in the Quality Function Deployment (QFD) and its building construct of house of quality. In QFD, customer needs are identified as inputs to the first house of quality and then transformed through several stages into various levels of parameters to design for quality. However, in most cases numerical measurement of quality is not appropriately deployed. An approach for measuring quality in the first house of quality is proposed in the paper using target-oriented multi-Attribute preference analysis. Firstly, quality in the first house of quality is examined from the viewpoint of evaluated aggregate quality. Secondly, attributes are identified to measure the achievement of customer needs and customer expectations on attributes are defined according to their relevant sources. Thirdly, quality in the first house of quality is measured with target-oriented multi-Attribute preference analysis. The application of the approach is demonstrated through demonstrating quality measurement of a simplified case of a commercial aircraft.

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More information

Published date: 13 December 2018
Venue - Dates: 24th Annual International Conference on Management Science and Engineering, ICMSE 2017, Japan, 2017-08-16 - 2017-08-19
Keywords: Customer Expectation, Multi-Attribute preference analysis, QFD, Quality, Target

Identifiers

Local EPrints ID: 428019
URI: http://eprints.soton.ac.uk/id/eprint/428019
PURE UUID: 52379a5c-e3b9-4c61-817b-624de7202ec5

Catalogue record

Date deposited: 07 Feb 2019 17:30
Last modified: 29 Jan 2020 17:40

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