Developing a long-term conditions information service in collaboration with third sector organisations

McShane, Lesley, Greenwell, Kate, Corbett, Sally and Walker, Richard (2014) Developing a long-term conditions information service in collaboration with third sector organisations. Health Information and Libraries Journal, 32 (2), 106-115. (doi:10.1111/hir.12064).

Abstract

Background: People with long-term conditions need to be signposted to high quality information and advice to understand and manage their condition. Information seeking tools combined with third sector information could help address their information needs.

Objective: To describe the development and implementation of an information service for people living with long-term conditions at one NHS acute trust in the Northeast of England.

Methods: An information service was trialled using bespoke information models for three long-term conditions in collaboration with third sector organisations. These guided people to relevant, timely and reliable information. Both clinician and service user questionnaires were used to evaluate satisfaction with the service.

Results: Appropriately designed information models can be used interchangeably across all services. Between 75% and 91% of users agreed that they were satisfied with various aspects of the service. Generally, users received relevant, understandable and high quality information at the right time. Nearly all health professionals (94–100%) felt the service was accessible, provided high quality information and did not significantly impact on their consultation time.

Conclusion: The developed information service was well received by service users and health professionals. Specifically, the use of information prescriptions and menus facilitated access to information for people with long-term conditions.

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Contributors

Author: Kate Greenwell

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