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Evaluating the reduced flight deck crew concept using cognitive work analysis and social network analysis: comparing normal and data-link outage scenarios

Evaluating the reduced flight deck crew concept using cognitive work analysis and social network analysis: comparing normal and data-link outage scenarios
Evaluating the reduced flight deck crew concept using cognitive work analysis and social network analysis: comparing normal and data-link outage scenarios

The aim of the present paper is to demonstrate how a subset of methods from Cognitive Work Analysis (CWA) in combination with Social Network Analysis (SNA) can be used to analyse the effects of a reduced crew in a legacy system of a commercial airliner’s two-pilot-crew operations. Whereas existing research approaches have used different methodological approaches such as classical workload evaluations, we focus on social organisation and cooperation at early conceptual design stages. A case study of Reduced-Crew Operations (RCO) in commercial aviation highlights how Work Domain Analysis, Control Task Analysis and Social Organization and Cooperation Analysis were applied to allocate functions and identify future automation requirements. Furthermore, the SNA shows the possible interactions in future RCO. The effect of technological failure on the network architecture’s resilience is also explored. A proposal on how to react to a data-link outage and break-up in RCO is made with respect to limitations in technology. In this way, the work can foster identifying automation requirements and related possible failures at early stages in the design process.

Cognitive work analysis, Resilience, Single-pilot operations, Social network analysis, System of systems
1435-5558
1-16
Schmid, Daniela
1cc47830-457e-4575-9f3e-b16a1eb8872f
Korn, Bernd
a3e320bc-730d-45bf-a656-a8682b8fc28b
Stanton, Neville A.
351a44ab-09a0-422a-a738-01df1fe0fadd
Schmid, Daniela
1cc47830-457e-4575-9f3e-b16a1eb8872f
Korn, Bernd
a3e320bc-730d-45bf-a656-a8682b8fc28b
Stanton, Neville A.
351a44ab-09a0-422a-a738-01df1fe0fadd

Schmid, Daniela, Korn, Bernd and Stanton, Neville A. (2019) Evaluating the reduced flight deck crew concept using cognitive work analysis and social network analysis: comparing normal and data-link outage scenarios. Cognition, Technology and Work, 1-16. (doi:10.1007/s10111-019-00548-5).

Record type: Article

Abstract

The aim of the present paper is to demonstrate how a subset of methods from Cognitive Work Analysis (CWA) in combination with Social Network Analysis (SNA) can be used to analyse the effects of a reduced crew in a legacy system of a commercial airliner’s two-pilot-crew operations. Whereas existing research approaches have used different methodological approaches such as classical workload evaluations, we focus on social organisation and cooperation at early conceptual design stages. A case study of Reduced-Crew Operations (RCO) in commercial aviation highlights how Work Domain Analysis, Control Task Analysis and Social Organization and Cooperation Analysis were applied to allocate functions and identify future automation requirements. Furthermore, the SNA shows the possible interactions in future RCO. The effect of technological failure on the network architecture’s resilience is also explored. A proposal on how to react to a data-link outage and break-up in RCO is made with respect to limitations in technology. In this way, the work can foster identifying automation requirements and related possible failures at early stages in the design process.

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More information

Accepted/In Press date: 4 February 2019
e-pub ahead of print date: 26 February 2019
Keywords: Cognitive work analysis, Resilience, Single-pilot operations, Social network analysis, System of systems

Identifiers

Local EPrints ID: 429292
URI: http://eprints.soton.ac.uk/id/eprint/429292
ISSN: 1435-5558
PURE UUID: 28a48467-a96b-4b7e-900d-2f41b555021c
ORCID for Neville A. Stanton: ORCID iD orcid.org/0000-0002-8562-3279

Catalogue record

Date deposited: 26 Mar 2019 17:30
Last modified: 07 Oct 2020 04:38

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