Shukla, Paurav (2004) Managing customers' expectations in E-era: a research on automobile industry. In, Dhar, Upinder, Dhar, Santosh and Agarwal, Richa (eds.) Changing Trends in Management: Challenges and Opportunities. Excel Books.
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Published date: 2004
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Local EPrints ID: 429411
URI: http://eprints.soton.ac.uk/id/eprint/429411
PURE UUID: edd9d2c8-ccef-4cda-a4fd-ed686a32f88f
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Date deposited: 27 Mar 2019 17:30
Last modified: 13 Dec 2021 03:32
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Contributors
Editor:
Upinder Dhar
Editor:
Santosh Dhar
Editor:
Richa Agarwal
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