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The resilient organization: a meta-analysis of the effect of communication on team diversity and team performance

The resilient organization: a meta-analysis of the effect of communication on team diversity and team performance
The resilient organization: a meta-analysis of the effect of communication on team diversity and team performance
The Input‐Process‐Output framework is adopted to examine the impact of diversity attributes (the input) on communication (the process) and their influence on performance (the outcome), to understand the internal group/team working mechanisms of organizational resilience. A meta‐analysis of 174 correlations from 35 empirical studies undertaken over 35 years (1982‐2017) showed that members of a team who have different experiences are more likely to share information and communicate openly when they deal with a task that requires collaboration outside the team. This supports the view that organizations are more resilient by being more closely connected with the external environment. Differences in social categories tend to favor openness of communication, especially in the case of age diversity and race/ethnicity diversity. An increase in openness of communication is likely to enhance team performance, particularly for small and medium sized teams operating in manufacturing industries, while frequency of communication can be beneficial for both large and medium sized teams working in the high technology industry. The positive workings of these associations form the resilient organization.
1464-0597
Bui, Hong
cdbc4c03-8e2e-4e3c-ba69-cf5fd62c18ff
Chau, Vihn
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Degl'innocenti, Marta
e33b2a74-a534-44a2-ab66-819b156564c3
Leone, Ludovica
f46f8ae7-4131-4a49-9bce-40c79e1d1f88
Vicentini, Francesca
50ef9325-6f2a-438c-96fe-c432de6e5c27
Bui, Hong
cdbc4c03-8e2e-4e3c-ba69-cf5fd62c18ff
Chau, Vihn
f16c4949-f863-472b-b250-201d3e8747d4
Degl'innocenti, Marta
e33b2a74-a534-44a2-ab66-819b156564c3
Leone, Ludovica
f46f8ae7-4131-4a49-9bce-40c79e1d1f88
Vicentini, Francesca
50ef9325-6f2a-438c-96fe-c432de6e5c27

Bui, Hong, Chau, Vihn, Degl'innocenti, Marta, Leone, Ludovica and Vicentini, Francesca (2019) The resilient organization: a meta-analysis of the effect of communication on team diversity and team performance. Applied Psychology. (doi:10.1111/apps.12203).

Record type: Article

Abstract

The Input‐Process‐Output framework is adopted to examine the impact of diversity attributes (the input) on communication (the process) and their influence on performance (the outcome), to understand the internal group/team working mechanisms of organizational resilience. A meta‐analysis of 174 correlations from 35 empirical studies undertaken over 35 years (1982‐2017) showed that members of a team who have different experiences are more likely to share information and communicate openly when they deal with a task that requires collaboration outside the team. This supports the view that organizations are more resilient by being more closely connected with the external environment. Differences in social categories tend to favor openness of communication, especially in the case of age diversity and race/ethnicity diversity. An increase in openness of communication is likely to enhance team performance, particularly for small and medium sized teams operating in manufacturing industries, while frequency of communication can be beneficial for both large and medium sized teams working in the high technology industry. The positive workings of these associations form the resilient organization.

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Bui_et_al-2019-Applied_Psychology - Accepted Manuscript
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Accepted/In Press date: 9 April 2019
e-pub ahead of print date: 29 April 2019

Identifiers

Local EPrints ID: 430478
URI: http://eprints.soton.ac.uk/id/eprint/430478
ISSN: 1464-0597
PURE UUID: 3c5f19a7-f679-4f39-ade0-f8a02f17fd1b

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Date deposited: 02 May 2019 16:30
Last modified: 28 Apr 2022 05:48

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Contributors

Author: Hong Bui
Author: Vihn Chau
Author: Marta Degl'innocenti
Author: Ludovica Leone
Author: Francesca Vicentini

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