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Case study 4: Managing customer complaints: the case of Imperial Orchid Hotels in Thailand

Case study 4: Managing customer complaints: the case of Imperial Orchid Hotels in Thailand
Case study 4: Managing customer complaints: the case of Imperial Orchid Hotels in Thailand
35-43
Springer
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Crisafulli, Benedetta
930306a5-4f20-459b-b4a7-180fdda61c8f
Kumar Roy, Sanjit
Mutum, Dilip S.
Nguyen, Bang
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Crisafulli, Benedetta
930306a5-4f20-459b-b4a7-180fdda61c8f
Kumar Roy, Sanjit
Mutum, Dilip S.
Nguyen, Bang

Singh, Jaywant and Crisafulli, Benedetta (2017) Case study 4: Managing customer complaints: the case of Imperial Orchid Hotels in Thailand. In, Kumar Roy, Sanjit, Mutum, Dilip S. and Nguyen, Bang (eds.) Services Marketing Cases in Emerging Markets: An Asian Perspective. Cham. Springer, pp. 35-43.

Record type: Book Section

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More information

Published date: 2017

Identifiers

Local EPrints ID: 435873
URI: http://eprints.soton.ac.uk/id/eprint/435873
PURE UUID: 5e8ef5f8-579a-48e9-aaaa-651888767474
ORCID for Jaywant Singh: ORCID iD orcid.org/0000-0002-0766-0162

Catalogue record

Date deposited: 22 Nov 2019 17:30
Last modified: 10 Nov 2021 04:00

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Contributors

Author: Jaywant Singh ORCID iD
Author: Benedetta Crisafulli
Editor: Sanjit Kumar Roy
Editor: Dilip S. Mutum
Editor: Bang Nguyen

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