Singh, Jaywant and Crisafulli, Benedetta (2017) Case study 4: Managing customer complaints: the case of Imperial Orchid Hotels in Thailand. In, Kumar Roy, Sanjit, Mutum, Dilip S. and Nguyen, Bang (eds.) Services Marketing Cases in Emerging Markets: An Asian Perspective. Cham. Springer, pp. 35-43.
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Published date: 2017
Identifiers
Local EPrints ID: 435873
URI: http://eprints.soton.ac.uk/id/eprint/435873
PURE UUID: 5e8ef5f8-579a-48e9-aaaa-651888767474
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Date deposited: 22 Nov 2019 17:30
Last modified: 13 Dec 2021 03:36
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Contributors
Author:
Jaywant Singh
Author:
Benedetta Crisafulli
Editor:
Sanjit Kumar Roy
Editor:
Dilip S. Mutum
Editor:
Bang Nguyen
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