Crisafulli, B and Singh, J (2014) The effect of guarantee terms on service recovery fairness. In AMA SERVSIG 2014 – International Service Research Conference June 13-15, 2014, Thessaloniki, Greece.
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Published date: 2014
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Local EPrints ID: 435880
URI: http://eprints.soton.ac.uk/id/eprint/435880
PURE UUID: c68d7df6-3aab-4e93-a944-70c6ad291af2
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Date deposited: 22 Nov 2019 17:30
Last modified: 13 Dec 2021 03:36
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Author:
B Crisafulli
Author:
J Singh
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