Singh, J. and Crisafulli, B. (2015) Customer experiences in service failure and recovery. In, Sahadev, Sunil, Purani, Keyoor and Malhotra, Neeru (eds.) Boundary Spanning Elements and the Marketing Function in Organizations: Concepts and Empirical Studies. Cham. Springer.
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Published date: 2015
Identifiers
Local EPrints ID: 435883
URI: http://eprints.soton.ac.uk/id/eprint/435883
PURE UUID: 8f9f16f4-1c3b-4325-9e96-9e78409e6951
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Date deposited: 22 Nov 2019 17:30
Last modified: 13 Dec 2021 03:36
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Contributors
Author:
J. Singh
Author:
B. Crisafulli
Editor:
Sunil Sahadev
Editor:
Keyoor Purani
Editor:
Neeru Malhotra
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