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Customer experiences in service failure and recovery

Customer experiences in service failure and recovery
Customer experiences in service failure and recovery
Springer
Singh, J.
db6316ed-e404-4c5a-873c-6e97c94fe531
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24
Sahadev, Sunil
Purani, Keyoor
Malhotra, Neeru
Singh, J.
db6316ed-e404-4c5a-873c-6e97c94fe531
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24
Sahadev, Sunil
Purani, Keyoor
Malhotra, Neeru

Singh, J. and Crisafulli, B. (2015) Customer experiences in service failure and recovery. In, Sahadev, Sunil, Purani, Keyoor and Malhotra, Neeru (eds.) Boundary Spanning Elements and the Marketing Function in Organizations: Concepts and Empirical Studies. Cham. Springer.

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More information

Published date: 2015

Identifiers

Local EPrints ID: 435883
URI: http://eprints.soton.ac.uk/id/eprint/435883
PURE UUID: 8f9f16f4-1c3b-4325-9e96-9e78409e6951
ORCID for J. Singh: ORCID iD orcid.org/0000-0002-0766-0162

Catalogue record

Date deposited: 22 Nov 2019 17:30
Last modified: 10 Nov 2021 04:00

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Contributors

Author: J. Singh ORCID iD
Author: B. Crisafulli
Editor: Sunil Sahadev
Editor: Keyoor Purani
Editor: Neeru Malhotra

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