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Managing patient expectations through understanding health service experiences

Managing patient expectations through understanding health service experiences
Managing patient expectations through understanding health service experiences
The ever-increasing demand for health care services, together with heightened expectations for quality care, continue to put pressures on health care professionals. In this editorial, we introduce our perspective on managing patient expectations through gaining research insights on health service experiences of patients and their support network. Drawing upon research from social psychology, we examine the types of threat that typically confront patients during health care service experiences, and their subsequent coping strategies. We call for enhanced focus on social science research for effective delivery of high-quality health care services.
1757-8515
Crisafulli, Benedetta
c2ffc9d5-6e13-4d5e-8402-c62586f1a0d3
Wasil, Mohammad
279d9453-0c52-4caf-977b-a1af2a01399e
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Benoit, Sabine
5aabbc85-81d0-4a4c-8539-473c4b00a124
Crisafulli, Benedetta
c2ffc9d5-6e13-4d5e-8402-c62586f1a0d3
Wasil, Mohammad
279d9453-0c52-4caf-977b-a1af2a01399e
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Benoit, Sabine
5aabbc85-81d0-4a4c-8539-473c4b00a124

Crisafulli, Benedetta, Wasil, Mohammad, Singh, Jaywant and Benoit, Sabine (2019) Managing patient expectations through understanding health service experiences. British Journal of Medical Practitioners, 12 (2), [a014].

Record type: Article

Abstract

The ever-increasing demand for health care services, together with heightened expectations for quality care, continue to put pressures on health care professionals. In this editorial, we introduce our perspective on managing patient expectations through gaining research insights on health service experiences of patients and their support network. Drawing upon research from social psychology, we examine the types of threat that typically confront patients during health care service experiences, and their subsequent coping strategies. We call for enhanced focus on social science research for effective delivery of high-quality health care services.

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bjmp-2019-12-2-a014 - Version of Record
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Published date: 6 June 2019

Identifiers

Local EPrints ID: 436532
URI: http://eprints.soton.ac.uk/id/eprint/436532
ISSN: 1757-8515
PURE UUID: 071b23af-3e61-4d57-b6bb-0f0c94d51626
ORCID for Jaywant Singh: ORCID iD orcid.org/0000-0002-0766-0162

Catalogue record

Date deposited: 12 Dec 2019 17:30
Last modified: 13 Dec 2019 01:20

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