Singh, Jaywant (2015) Customer coping behaviour during health service failure: the role of self-efficacy and failure severity. 18th Academy of Marketing Science World Marketing Congress, Universita Degli Studi, Bari Aldo Moro, Italy. 14 - 18 Jul 2015.
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Published date: 17 July 2015
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18th Academy of Marketing Science World Marketing Congress, Universita Degli Studi, Bari Aldo Moro, Italy, 2015-07-14 - 2015-07-18
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Local EPrints ID: 436719
URI: http://eprints.soton.ac.uk/id/eprint/436719
PURE UUID: 7bc00036-7bd0-41de-b6dd-b850e04a6946
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Date deposited: 03 Jan 2020 11:03
Last modified: 13 Dec 2021 03:36
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Author:
Jaywant Singh
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