Singh, Jaywant and Crisafulli, B. (2016) Could they have done better? Examining customer responses to online service failure and recovery through counterfactual reasoning. American Marketing Association Services Special Interest Group, Maastricht University, Maastricht, Netherlands. 16 - 18 Jun 2016.
Record type:
Conference or Workshop Item
(Paper)
This record has no associated files available for download.
More information
Published date: 18 June 2016
Venue - Dates:
American Marketing Association Services Special Interest Group, Maastricht University, Maastricht, Netherlands, 2016-06-16 - 2016-06-18
Identifiers
Local EPrints ID: 436730
URI: http://eprints.soton.ac.uk/id/eprint/436730
PURE UUID: 8436dec6-05f3-49d2-83d3-1a9de9275455
Catalogue record
Date deposited: 03 Jan 2020 11:05
Last modified: 13 Dec 2021 03:36
Export record
Contributors
Author:
Jaywant Singh
Author:
B. Crisafulli
Download statistics
Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.