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Could they have done better? Examining customer responses to online service failure and recovery through counterfactual reasoning

Could they have done better? Examining customer responses to online service failure and recovery through counterfactual reasoning
Could they have done better? Examining customer responses to online service failure and recovery through counterfactual reasoning
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24

Singh, Jaywant and Crisafulli, B. (2016) Could they have done better? Examining customer responses to online service failure and recovery through counterfactual reasoning. American Marketing Association Services Special Interest Group, Maastricht University, Netherlands. 16 - 18 Jun 2016.

Record type: Conference or Workshop Item (Paper)

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More information

Published date: 18 June 2016
Venue - Dates: American Marketing Association Services Special Interest Group, Maastricht University, Netherlands, 2016-06-16 - 2016-06-18

Identifiers

Local EPrints ID: 436730
URI: http://eprints.soton.ac.uk/id/eprint/436730
PURE UUID: 8436dec6-05f3-49d2-83d3-1a9de9275455
ORCID for Jaywant Singh: ORCID iD orcid.org/0000-0002-0766-0162

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Date deposited: 03 Jan 2020 11:05
Last modified: 27 Jan 2020 14:00

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