Customer coping with Health Service failures: the role of counterfactual thoughts and emotions
Customer coping with Health Service failures: the role of counterfactual thoughts and emotions
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24
5 July 2016
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24
Singh, Jaywant and Crisafulli, B.
(2016)
Customer coping with Health Service failures: the role of counterfactual thoughts and emotions.
2016 Academy of Marketing Science World Marketing Conference: Marketing at the Confluence between Entertainment and Analytics, IESEG School of Management, Paris, France.
19 - 23 Jul 2016.
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Conference or Workshop Item
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Published date: 5 July 2016
Venue - Dates:
2016 Academy of Marketing Science World Marketing Conference: Marketing at the Confluence between Entertainment and Analytics, IESEG School of Management, Paris, France, 2016-07-19 - 2016-07-23
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Local EPrints ID: 436731
URI: http://eprints.soton.ac.uk/id/eprint/436731
PURE UUID: e3f77302-7fc9-4102-a874-5a550d019f0c
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Date deposited: 03 Jan 2020 11:05
Last modified: 13 Dec 2021 03:36
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Contributors
Author:
Jaywant Singh
Author:
B. Crisafulli
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