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Customer coping with Health Service failures: the role of counterfactual thoughts and emotions

Customer coping with Health Service failures: the role of counterfactual thoughts and emotions
Customer coping with Health Service failures: the role of counterfactual thoughts and emotions
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24

Singh, Jaywant and Crisafulli, B. (2016) Customer coping with Health Service failures: the role of counterfactual thoughts and emotions. 2016 Academy of Marketing Science World Marketing Conference: Marketing at the Confluence between Entertainment and Analytics, IESEG School of Management, Paris, France. 19 - 23 Jul 2016.

Record type: Conference or Workshop Item (Paper)

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More information

Published date: 5 July 2016
Venue - Dates: 2016 Academy of Marketing Science World Marketing Conference: Marketing at the Confluence between Entertainment and Analytics, IESEG School of Management, Paris, France, 2016-07-19 - 2016-07-23

Identifiers

Local EPrints ID: 436731
URI: http://eprints.soton.ac.uk/id/eprint/436731
PURE UUID: e3f77302-7fc9-4102-a874-5a550d019f0c
ORCID for Jaywant Singh: ORCID iD orcid.org/0000-0002-0766-0162

Catalogue record

Date deposited: 03 Jan 2020 11:05
Last modified: 10 Nov 2021 04:00

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Contributors

Author: Jaywant Singh ORCID iD
Author: B. Crisafulli

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