Crisafulli, B. and Singh, Jaywant (2016) Signalling firm and employee trustworthiness: The influence of service guarantee, employee behaviour and firm reputation on customer trust in service recovery. American Marketing Association Services Special Interest Group, Maastricht University, Maastricht, Netherlands. 16 - 18 Jun 2016.
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Conference or Workshop Item
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Published date: June 2016
Venue - Dates:
American Marketing Association Services Special Interest Group, Maastricht University, Maastricht, Netherlands, 2016-06-16 - 2016-06-18
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Local EPrints ID: 436732
URI: http://eprints.soton.ac.uk/id/eprint/436732
PURE UUID: cda9e44f-e635-4c06-99b2-40cc53756983
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Date deposited: 03 Jan 2020 11:05
Last modified: 13 Dec 2021 03:36
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Contributors
Author:
B. Crisafulli
Author:
Jaywant Singh
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