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Signalling firm and employee trustworthiness: The influence of service guarantee, employee behaviour and firm reputation on customer trust in service recovery

Signalling firm and employee trustworthiness: The influence of service guarantee, employee behaviour and firm reputation on customer trust in service recovery
Signalling firm and employee trustworthiness: The influence of service guarantee, employee behaviour and firm reputation on customer trust in service recovery
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531

Crisafulli, B. and Singh, Jaywant (2016) Signalling firm and employee trustworthiness: The influence of service guarantee, employee behaviour and firm reputation on customer trust in service recovery. American Marketing Association Services Special Interest Group, Maastricht University, Maastricht, Netherlands. 16 - 18 Jun 2016.

Record type: Conference or Workshop Item (Paper)

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More information

Published date: June 2016
Venue - Dates: American Marketing Association Services Special Interest Group, Maastricht University, Maastricht, Netherlands, 2016-06-16 - 2016-06-18

Identifiers

Local EPrints ID: 436732
URI: http://eprints.soton.ac.uk/id/eprint/436732
PURE UUID: cda9e44f-e635-4c06-99b2-40cc53756983
ORCID for Jaywant Singh: ORCID iD orcid.org/0000-0002-0766-0162

Catalogue record

Date deposited: 03 Jan 2020 11:05
Last modified: 10 Nov 2021 04:00

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Contributors

Author: B. Crisafulli
Author: Jaywant Singh ORCID iD

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