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‘Caring while Sharing': How CSR mitigates customer anger following unsatisfactory experiences with sharing services

‘Caring while Sharing': How CSR mitigates customer anger following unsatisfactory experiences with sharing services
‘Caring while Sharing': How CSR mitigates customer anger following unsatisfactory experiences with sharing services
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24

Singh, Jaywant and Crisafulli, B. (2020) ‘Caring while Sharing': How CSR mitigates customer anger following unsatisfactory experiences with sharing services. AMA Winter Conference 2020, Intercontinental Hotel, San Diego, California, United States. 14 - 16 Feb 2020.

Record type: Conference or Workshop Item (Paper)

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More information

Accepted/In Press date: 5 December 2019
Published date: 14 February 2020
Venue - Dates: AMA Winter Conference 2020, Intercontinental Hotel, San Diego, California, United States, 2020-02-14 - 2020-02-16

Identifiers

Local EPrints ID: 436755
URI: http://eprints.soton.ac.uk/id/eprint/436755
PURE UUID: 1f46c2de-f6e4-455d-beae-9d3040e66ec5
ORCID for Jaywant Singh: ORCID iD orcid.org/0000-0002-0766-0162

Catalogue record

Date deposited: 03 Jan 2020 17:30
Last modified: 13 Dec 2021 03:36

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Contributors

Author: Jaywant Singh ORCID iD
Author: B. Crisafulli

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