Crisafulli, B., Singh, Jaywant and Dall'Olmo Riley, Francesca (2014) Is this what you had promised?’ A study examining how guarantees influence customer attributions and perceptions in service recovery. 2nd International Conference on Contemporary Issues in Marketing (ICCMI 2014), , Athens, Greece. 18 - 20 Jun 2014.
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Published date: 20 June 2014
Venue - Dates:
2nd International Conference on Contemporary Issues in Marketing (ICCMI 2014), , Athens, Greece, 2014-06-18 - 2014-06-20
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Local EPrints ID: 436912
URI: http://eprints.soton.ac.uk/id/eprint/436912
PURE UUID: dcde42c1-5a22-4f4f-8cfa-3f1c9ee5fc17
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Date deposited: 14 Jan 2020 17:30
Last modified: 13 Dec 2021 03:36
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Contributors
Author:
B. Crisafulli
Author:
Jaywant Singh
Author:
Francesca Dall'Olmo Riley
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