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Is this what you had promised?’ A study examining how guarantees influence customer attributions and perceptions in service recovery

Is this what you had promised?’ A study examining how guarantees influence customer attributions and perceptions in service recovery
Is this what you had promised?’ A study examining how guarantees influence customer attributions and perceptions in service recovery
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Dall'Olmo Riley, Francesca
c2690b09-a881-46a6-8784-f9a0d1faa8b1
Crisafulli, B.
150dbcd8-a886-4dd0-af40-507c379fbc24
Singh, Jaywant
db6316ed-e404-4c5a-873c-6e97c94fe531
Dall'Olmo Riley, Francesca
c2690b09-a881-46a6-8784-f9a0d1faa8b1

Crisafulli, B., Singh, Jaywant and Dall'Olmo Riley, Francesca (2014) Is this what you had promised?’ A study examining how guarantees influence customer attributions and perceptions in service recovery. 2nd International Conference on Contemporary Issues in Marketing (ICCMI 2014), Greece. 18 - 20 Jun 2014.

Record type: Conference or Workshop Item (Paper)

Full text not available from this repository.

More information

Published date: 20 June 2014
Venue - Dates: 2nd International Conference on Contemporary Issues in Marketing (ICCMI 2014), Greece, 2014-06-18 - 2014-06-20

Identifiers

Local EPrints ID: 436912
URI: http://eprints.soton.ac.uk/id/eprint/436912
PURE UUID: dcde42c1-5a22-4f4f-8cfa-3f1c9ee5fc17
ORCID for Jaywant Singh: ORCID iD orcid.org/0000-0002-0766-0162

Catalogue record

Date deposited: 14 Jan 2020 17:30
Last modified: 27 Jan 2020 14:00

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