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What causes patients to trust medical professionals? Insights from mothers in Juba

What causes patients to trust medical professionals? Insights from mothers in Juba
What causes patients to trust medical professionals? Insights from mothers in Juba
Trust in medical professionals is an important aspect of demand for health care in South Sudan, without which many patients may never attempt to access clinics and hospitals. This qualitative research study used in-depth biographical interviews to explore family health histories according to the experiences of South Sudanese mothers in Juba. The resulting data demonstrates that trust in medical professionals is conditional on patients’ particular experiences. Participants acknowledged the resource constraints that medical professionals work under, and called on decision-makers to prioritise health services as an indicator of peace. Nevertheless, health care workers can take practical steps to build trust through their day-to-day interactions with patients. In addition to medical competence, participants valued a respectful, attentive and supportive quality of care, and working practices that ensured accountability in the way this care was delivered.
2309-4605
33-36
Ayrton, Rachel
3d3e7f99-19f3-4c45-9abd-38ed52f67ae9
Ayrton, Rachel
3d3e7f99-19f3-4c45-9abd-38ed52f67ae9

Ayrton, Rachel (2017) What causes patients to trust medical professionals? Insights from mothers in Juba. South Sudan Medical Journal, 10 (2), 33-36.

Record type: Article

Abstract

Trust in medical professionals is an important aspect of demand for health care in South Sudan, without which many patients may never attempt to access clinics and hospitals. This qualitative research study used in-depth biographical interviews to explore family health histories according to the experiences of South Sudanese mothers in Juba. The resulting data demonstrates that trust in medical professionals is conditional on patients’ particular experiences. Participants acknowledged the resource constraints that medical professionals work under, and called on decision-makers to prioritise health services as an indicator of peace. Nevertheless, health care workers can take practical steps to build trust through their day-to-day interactions with patients. In addition to medical competence, participants valued a respectful, attentive and supportive quality of care, and working practices that ensured accountability in the way this care was delivered.

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Published date: May 2017

Identifiers

Local EPrints ID: 437333
URI: http://eprints.soton.ac.uk/id/eprint/437333
ISSN: 2309-4605
PURE UUID: 75ab1212-ef2f-4ccd-b29c-b73511574ed0
ORCID for Rachel Ayrton: ORCID iD orcid.org/0000-0001-7907-689X

Catalogue record

Date deposited: 24 Jan 2020 17:31
Last modified: 27 Jan 2020 13:53

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