The University of Southampton
University of Southampton Institutional Repository

Behavioral operations management: a blind spot and a research program

Behavioral operations management: a blind spot and a research program
Behavioral operations management: a blind spot and a research program

Behavioral operations management, or simply behavioral operations (BOps), aims at understanding the decision-making of managers and at using this understanding to generate interventions that improve the operation of the supply chain. To do so, BOps imports knowledge from a number of fields such as economics, psychology and other social and behavioral sciences. We point out a blind spot in this knowledge: In BOps, the heuristics that people use are typically, although not always, viewed as a liability. The issue with this view is that it does not explain when and in what way heuristics can be an asset. We propose, as a research program for BOps, uncovering the conditions under which the heuristics that supply chain managers use are an asset, as well as the conditions under which they are a liability. We briefly discuss some research on heuristics in BOps and show how the study of quantitative models of heuristics can complement it.

Behavioral operations, Behavioral operations management, Behavioral supply management, Conceptual theory development, Economics, Heuristics, Human judgment and decision-making, Modelling
1523-2409
3-7
Katsikopoulos, Konstantinos V.
b97c23d9-8b24-4225-8da4-be7ac2a14fba
Gigerenzer, Gerd
16856b2c-59a5-4a16-80da-d2968c4437dd
Katsikopoulos, Konstantinos V.
b97c23d9-8b24-4225-8da4-be7ac2a14fba
Gigerenzer, Gerd
16856b2c-59a5-4a16-80da-d2968c4437dd

Katsikopoulos, Konstantinos V. and Gigerenzer, Gerd (2013) Behavioral operations management: a blind spot and a research program. Journal of Supply Chain Management, 49 (1), 3-7. (doi:10.1111/j.1745-493x.2012.03285.x).

Record type: Article

Abstract

Behavioral operations management, or simply behavioral operations (BOps), aims at understanding the decision-making of managers and at using this understanding to generate interventions that improve the operation of the supply chain. To do so, BOps imports knowledge from a number of fields such as economics, psychology and other social and behavioral sciences. We point out a blind spot in this knowledge: In BOps, the heuristics that people use are typically, although not always, viewed as a liability. The issue with this view is that it does not explain when and in what way heuristics can be an asset. We propose, as a research program for BOps, uncovering the conditions under which the heuristics that supply chain managers use are an asset, as well as the conditions under which they are a liability. We briefly discuss some research on heuristics in BOps and show how the study of quantitative models of heuristics can complement it.

This record has no associated files available for download.

More information

Published date: 1 January 2013
Keywords: Behavioral operations, Behavioral operations management, Behavioral supply management, Conceptual theory development, Economics, Heuristics, Human judgment and decision-making, Modelling

Identifiers

Local EPrints ID: 441488
URI: http://eprints.soton.ac.uk/id/eprint/441488
ISSN: 1523-2409
PURE UUID: cb444602-253b-49e6-87a4-09b7e3eb901f
ORCID for Konstantinos V. Katsikopoulos: ORCID iD orcid.org/0000-0002-9572-1980

Catalogue record

Date deposited: 15 Jun 2020 16:36
Last modified: 09 Jan 2022 03:55

Export record

Altmetrics

Contributors

Author: Gerd Gigerenzer

Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton: eprints@soton.ac.uk

ePrints Soton supports OAI 2.0 with a base URL of http://eprints.soton.ac.uk/cgi/oai2

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.

×