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Work Intensification and ambidexterity - the notions of extreme and 'everyday' experiences in emergency contexts: surfacing dynamics in the ambulance service

Work Intensification and ambidexterity - the notions of extreme and 'everyday' experiences in emergency contexts: surfacing dynamics in the ambulance service
Work Intensification and ambidexterity - the notions of extreme and 'everyday' experiences in emergency contexts: surfacing dynamics in the ambulance service
Many organizational contexts have experienced radical changes resulting in work intensification. Whilst emergency services face evident ‘macro-extreme’ challenges (emergencies, major traumas) employees also experience parallel, everyday ‘routine’ in micro-settings. How such micro-episodes interact with macro-extreme dynamics remains under-explored providing an opportunity to extend literature on micro-foundational organizational ambidexterity. This paper empirically examines these dynamics in the UK Ambulance Service by developing a conceptual model to explore the exploitative and explorative shifts and manifestations of work intensification. The findings demonstrate a recognition of macro-type intense-extremes impacts but less appreciation of their interaction with micro-situational mundane-extremes.
Work intensification, ambulance services, everyday, extreme, organizational ambidexterity
1471-9037
48-74
Wankhade, Paresh
fa88bce4-02a4-4a2d-9322-9c8ef6bc92b5
Stokes, Peter
54547f10-d909-4d1b-a4ad-a7b430498dc2
Tarba, Shlomo
f46c5dfb-39f7-4f8b-8a7a-d775839bf216
Rodgers, Peter
78e39552-3d65-4b44-b0e1-10043ba3ff5d
Wankhade, Paresh
fa88bce4-02a4-4a2d-9322-9c8ef6bc92b5
Stokes, Peter
54547f10-d909-4d1b-a4ad-a7b430498dc2
Tarba, Shlomo
f46c5dfb-39f7-4f8b-8a7a-d775839bf216
Rodgers, Peter
78e39552-3d65-4b44-b0e1-10043ba3ff5d

Wankhade, Paresh, Stokes, Peter, Tarba, Shlomo and Rodgers, Peter (2020) Work Intensification and ambidexterity - the notions of extreme and 'everyday' experiences in emergency contexts: surfacing dynamics in the ambulance service. Public Management Review, 22 (1), 48-74. (doi:10.1080/14719037.2019.1642377).

Record type: Article

Abstract

Many organizational contexts have experienced radical changes resulting in work intensification. Whilst emergency services face evident ‘macro-extreme’ challenges (emergencies, major traumas) employees also experience parallel, everyday ‘routine’ in micro-settings. How such micro-episodes interact with macro-extreme dynamics remains under-explored providing an opportunity to extend literature on micro-foundational organizational ambidexterity. This paper empirically examines these dynamics in the UK Ambulance Service by developing a conceptual model to explore the exploitative and explorative shifts and manifestations of work intensification. The findings demonstrate a recognition of macro-type intense-extremes impacts but less appreciation of their interaction with micro-situational mundane-extremes.

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More information

Accepted/In Press date: 23 May 2019
e-pub ahead of print date: 23 August 2019
Published date: 2 January 2020
Additional Information: Publisher Copyright: © 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group.
Keywords: Work intensification, ambulance services, everyday, extreme, organizational ambidexterity

Identifiers

Local EPrints ID: 442301
URI: http://eprints.soton.ac.uk/id/eprint/442301
ISSN: 1471-9037
PURE UUID: 7c8ea063-9bc1-453d-bc3b-3ca66d00cba7

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Date deposited: 13 Jul 2020 16:30
Last modified: 08 Oct 2022 04:01

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Contributors

Author: Paresh Wankhade
Author: Peter Stokes
Author: Shlomo Tarba
Author: Peter Rodgers

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