From preparedness to coordination: operational excellence in post-disaster supply chain management in Africa
From preparedness to coordination: operational excellence in post-disaster supply chain management in Africa
Preparation and coordination have come to dominate discourse on operational excellence in post disaster supply chain management. In this paper we explore the critical success factors (CSF) of operations excellence in post-disaster operations management in Africa, using in-depth interviews with disaster management practitioners. Available studies have often focussed on the commercial supply chains, but rarely on the critical success factors in service excellence in post disaster management operations in Africa. Using in-depth semi-structured interviews and desk-top data collection techniques from disaster management experts in Ghana a number of factors were identified. Employing thematic data analysis technique, these factors were categorised into eight (8) themes: management and administration, resources, political, governance structure, socio-cultural, education and training, infrastructure, and stakeholder involvement and co-operation.
Africa, Ghana, Humanitarian operations, politics, Supply Chain Management
Botchie, David
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Damoah, Isaac Sakyi
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Tingbani, Ishmael
e6b2741a-d792-4adf-84cc-a2f64d5545ca
Botchie, David
1dc6a58f-30f6-423f-a939-b9167f71cde1
Damoah, Isaac Sakyi
ad79d072-ac81-4ed0-913c-f9fbb2e11fb4
Tingbani, Ishmael
e6b2741a-d792-4adf-84cc-a2f64d5545ca
Botchie, David, Damoah, Isaac Sakyi and Tingbani, Ishmael
(2019)
From preparedness to coordination: operational excellence in post-disaster supply chain management in Africa.
Production Planning and Control.
(doi:10.1080/09537287.2019.1680862).
Abstract
Preparation and coordination have come to dominate discourse on operational excellence in post disaster supply chain management. In this paper we explore the critical success factors (CSF) of operations excellence in post-disaster operations management in Africa, using in-depth interviews with disaster management practitioners. Available studies have often focussed on the commercial supply chains, but rarely on the critical success factors in service excellence in post disaster management operations in Africa. Using in-depth semi-structured interviews and desk-top data collection techniques from disaster management experts in Ghana a number of factors were identified. Employing thematic data analysis technique, these factors were categorised into eight (8) themes: management and administration, resources, political, governance structure, socio-cultural, education and training, infrastructure, and stakeholder involvement and co-operation.
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More information
Accepted/In Press date: 11 October 2019
e-pub ahead of print date: 9 December 2019
Additional Information:
Special Issue: Operational Excellence for Humanitarian Missions
Keywords:
Africa, Ghana, Humanitarian operations, politics, Supply Chain Management
Identifiers
Local EPrints ID: 443844
URI: http://eprints.soton.ac.uk/id/eprint/443844
ISSN: 0953-7287
PURE UUID: 908f0c41-ca9a-4285-865f-b4430b4b1e4e
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Date deposited: 14 Sep 2020 16:36
Last modified: 17 Mar 2024 04:02
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Author:
David Botchie
Author:
Isaac Sakyi Damoah
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