Leaps and shunts: designing pilot decision aids on the flight deck using Rasmussen’s ladder

Banks, Victoria, Plant, Katherine and Stanton, Neville (2020) Leaps and shunts: designing pilot decision aids on the flight deck using Rasmussen’s ladder. Charles, Rebecca and Golightly, Dave (eds.) In Contemporary Ergonomics and Human Factors 2020. Chartered Institute of Ergonomics and Human Factors..

Record type: Conference or Workshop Item (Paper)

Abstract

When designing a new pilot decision aid for the flight deck, it is important to understand ‘how’ pilots make decisions in abnormal operating scenarios so that we can ensure they are provided with appropriate support. This paper provides a decision ladder analysis of an aircraft engine oil leak using data collected from six commercial airline pilot interviews. Traditionally, decision-making models are used reactively as a means to explore why things go wrong. However, we explore whether these models can also be used prospectively. Our analysis yields a number of possible design implications for the design of a pilot decision aid on the flight deck.

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