Implementation of digital technology for connected resilient communities, enhancing access to public services
Implementation of digital technology for connected resilient communities, enhancing access to public services
Digital technology has been presented as part of the solution to revolutionise public services, such as social care with its rising costs and demand. Here we present the outcome of an ongoing trial of CareTeam, a digital platform used during the redesign of the commission of domiciliary care for Portsmouth City Council, UK. CareTeam comprises a mobile app and sensors developed to support independent living, enabling communication and coordination of the wider care network. Qualitative interviews with care workers and commissioners were conducted to understand the impact on the commissioning and administration of care for clients and care workers/management. Responses indicate that technology can enhance care provision through increased transparency and collaboration. CareTeam provided (a) assurances to formal and informal carers that the care was actually being delivered and (b) improved adherence and adaptability to the care schedule delivering a more cost effective and robust service. While previous research has shown digital technologies perceived as being in competition with traditional service provision, CareTeam was found to support human interactions. Results show that connected services can be deployed to support assisted living through providing person centric, efficient and cost-effective support in the budget-restrained social services reality.
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Turner, Philip
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Bourikas, Leonidas
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Bahaj, Abubakr S.
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Gauthier, Stephanie
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James, Patrick
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Dalton, Hannah
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Allott, Nick
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Lines, J
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2 November 2020
Turner, Philip
772d9dd5-829d-4e40-83a2-f8ea70ee2b14
Bourikas, Leonidas
408a090d-77c0-4899-bf3f-2ca783106386
Bahaj, Abubakr S.
a64074cc-2b6e-43df-adac-a8437e7f1b37
Gauthier, Stephanie
4e7702f7-e1a9-4732-8430-fabbed0f56ed
James, Patrick
da0be14a-aa63-46a7-8646-a37f9a02a71b
Dalton, Hannah
dc1c5540-8cb9-4c80-bb13-6233491775af
Allott, Nick
6415c31a-7cd5-433d-94fc-f6b085831faa
Lines, J
53379e45-f4ee-40e7-8d52-fd751426aae7
Turner, Philip, Bourikas, Leonidas, Bahaj, Abubakr S., Gauthier, Stephanie, James, Patrick, Dalton, Hannah, Allott, Nick and Lines, J
(2020)
Implementation of digital technology for connected resilient communities, enhancing access to public services.
IOP Conference Series: Earth and Environmental Science, 588, .
(doi:10.1088/1755-1315/588/3/032018).
Abstract
Digital technology has been presented as part of the solution to revolutionise public services, such as social care with its rising costs and demand. Here we present the outcome of an ongoing trial of CareTeam, a digital platform used during the redesign of the commission of domiciliary care for Portsmouth City Council, UK. CareTeam comprises a mobile app and sensors developed to support independent living, enabling communication and coordination of the wider care network. Qualitative interviews with care workers and commissioners were conducted to understand the impact on the commissioning and administration of care for clients and care workers/management. Responses indicate that technology can enhance care provision through increased transparency and collaboration. CareTeam provided (a) assurances to formal and informal carers that the care was actually being delivered and (b) improved adherence and adaptability to the care schedule delivering a more cost effective and robust service. While previous research has shown digital technologies perceived as being in competition with traditional service provision, CareTeam was found to support human interactions. Results show that connected services can be deployed to support assisted living through providing person centric, efficient and cost-effective support in the budget-restrained social services reality.
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More information
Published date: 2 November 2020
Venue - Dates:
World Sustainable Built Environment - Beyond 2020, WSBE 2020: BEYOND 2020, , Gothenburg, Sweden, 2020-11-02 - 2020-11-04
Identifiers
Local EPrints ID: 446504
URI: http://eprints.soton.ac.uk/id/eprint/446504
ISSN: 1755-1307
PURE UUID: b7638b82-9df8-45f8-aade-e9fd7b4e0f5d
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Date deposited: 11 Feb 2021 17:38
Last modified: 17 Mar 2024 03:55
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Author:
Philip Turner
Author:
Leonidas Bourikas
Author:
Hannah Dalton
Author:
Nick Allott
Author:
J Lines
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