Information assurance framework for eGovernment in Indonesia

Abstract

Information technology has been used in various fields, such as business, health, and education. This includes in government field, which is often called electronic government or eGovernment. In fact, many countries had implemented eGovernment, including Indonesia. The eGovernment initiative is aimed to improve government services to the public by improving the quality and availability of services that can be accessed regardless of time and place. Consequently, the services must always be available at any time, and any threat to the information and systems should receive attention to ensure business continuity in the event of an incident. However, in Indonesia, the implementation of eGovernment is still unsatisfying according to the United Nations eGovernment Development Index 2018. One of the reasons, as stated by the Director of eGovernment of Ministry of Communication and Information of Indonesia, is the information security aspect of eGovernment in Indonesia is still relatively vulnerable. Therefore, in the implementation of eGovernment, information assurance (IA) should be considered. The main purpose of IA is to protect the business by reducing risks associated with information and information systems as well as ensuring business continuity. However, there is no study so far that has focused on IA for eGovernment in Indonesia. For this reason, research on a framework of IA is needed to support the implementation of eGovernment in Indonesia. This research focuses on the development of an IA framework for eGovernment within the Indonesian context. The development of the framework is divided into four stages, which are identifying the factors from international best practices for IA, determining factors from literature, identifying the challenges, and evaluating and harmonising all the factors. The proposed framework is expected to assist eGovernment implementation in Indonesia to achieve eGovernment initiatives in Indonesia. The framework confirmed using the triangulation method by conducting a literature review, experts’ interview, and survey with practitioners in the field of IA, eGovernment, and information security from various institutions in Indonesia. ii The findings show that all the proposed factors in the framework are significant in IA implementation for eGovernment in Indonesia. Moreover, an instrument to measure IA implementation status derived from the confirmed framework was developed and validated. The results show that the instrument is able to assess accurately the status of IA implementation in government organisations in Indonesia and therefore it can be concluded that the framework is feasible to be implemented in Indonesia.

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ORCID for Gary Wills: orcid.org/0000-0001-5771-4088

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