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FinTech ecosystem practices shaping financial inclusion: the case of mobile money in Ghana

FinTech ecosystem practices shaping financial inclusion: the case of mobile money in Ghana
FinTech ecosystem practices shaping financial inclusion: the case of mobile money in Ghana
Financial technology (FinTech) is widely recognised as important in addressing financial inclusion. However, limited research theorises how new entrants and incumbents work together in FinTech ecosystems to shape financial inclusion. We undertake a theory-generating case study with multilevel interacting organisations in Ghana, where, like many other African countries, the growth in FinTech has led to new opportunities for financial inclusion. We conceptualise three practices, as building blocks at the ecosystem level, through which incumbents and new entrants shape financial inclusion: (1) innovative and collaborative practices, (2) protectionist and equitable practices, and (3) legitimising and sustaining practices. We articulate a theoretical model that explains how the practices shape financial inclusion and propose three theoretical propositions of how financial inclusion in developing countries is being scaled and shaped in terms of actors, relationships, and practices.
Developing countries, FinTech, Ghana, ecosystems, financial inclusion, theory development
0960-085X
Senyo, P.K.
b2150f66-8ef9-48f7-af32-3b055d4fa691
Karanasios, Stan
96476a07-d562-4e8f-9404-74500427a28b
Gozman, Daniel
5517bbe0-d392-4cb4-a618-b8564f90d9ff
Baba, Melissa
5728afd8-039e-434d-b74e-ee371270d052
Senyo, P.K.
b2150f66-8ef9-48f7-af32-3b055d4fa691
Karanasios, Stan
96476a07-d562-4e8f-9404-74500427a28b
Gozman, Daniel
5517bbe0-d392-4cb4-a618-b8564f90d9ff
Baba, Melissa
5728afd8-039e-434d-b74e-ee371270d052

Senyo, P.K., Karanasios, Stan, Gozman, Daniel and Baba, Melissa (2021) FinTech ecosystem practices shaping financial inclusion: the case of mobile money in Ghana. European Journal of Information Systems, 31 (1). (doi:10.1080/0960085X.2021.1978342).

Record type: Article

Abstract

Financial technology (FinTech) is widely recognised as important in addressing financial inclusion. However, limited research theorises how new entrants and incumbents work together in FinTech ecosystems to shape financial inclusion. We undertake a theory-generating case study with multilevel interacting organisations in Ghana, where, like many other African countries, the growth in FinTech has led to new opportunities for financial inclusion. We conceptualise three practices, as building blocks at the ecosystem level, through which incumbents and new entrants shape financial inclusion: (1) innovative and collaborative practices, (2) protectionist and equitable practices, and (3) legitimising and sustaining practices. We articulate a theoretical model that explains how the practices shape financial inclusion and propose three theoretical propositions of how financial inclusion in developing countries is being scaled and shaped in terms of actors, relationships, and practices.

Text
EJIS2021 - Accepted Manuscript
Restricted to Repository staff only until 27 September 2022.
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More information

Accepted/In Press date: 5 September 2021
e-pub ahead of print date: 27 September 2021
Published date: 27 September 2021
Additional Information: Publisher Copyright: © Operational Research Society 2021. Copyright: Copyright 2021 Elsevier B.V., All rights reserved.
Keywords: Developing countries, FinTech, Ghana, ecosystems, financial inclusion, theory development

Identifiers

Local EPrints ID: 451537
URI: http://eprints.soton.ac.uk/id/eprint/451537
ISSN: 0960-085X
PURE UUID: 49f6ae0f-c8b4-493a-9256-a9e02f874f9a
ORCID for P.K. Senyo: ORCID iD orcid.org/0000-0001-7126-3826

Catalogue record

Date deposited: 06 Oct 2021 16:44
Last modified: 28 Apr 2022 02:29

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Contributors

Author: P.K. Senyo ORCID iD
Author: Stan Karanasios
Author: Daniel Gozman
Author: Melissa Baba

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