Qualitative study: patients' enduring concerns about discussing internet use in general practice consultations
Qualitative study: patients' enduring concerns about discussing internet use in general practice consultations
Objectives: to examine patients' accounts of their use of the internet before seeing a general practitioner (GP) using thematic analysis of semistructured interviews.
Design: qualitative semistructured interview study with transcripts analysed thematically.
Setting: primary care patients consulting with 10 GPs working at 7 GP practices of varying sizes and at a range of locations around London and the Southeast of England.
Participants: 28 adult patients: 16 women and 12 men ranging in age from 18 to 75 from a range of self-defined ethnic backgrounds. Participants were selected based on instances when the patients reported having used the internet before the consultation, when patients referred to the internet in the consultation or when the physician used the internet or made reference to it during the consultation.
Results: patients report that they can find health information online that they believe is reliable and helpful for both themselves and their GP. However, they report uncertainty about how to share internet-based findings and reluctance to disclose their efforts at researching health issues online for fear of appearing disrespectful or interfering with the flow of the consultation.
Conclusions: despite the democratisation of access to information about health due via the internet, patients continue to experience their use of the internet for health information as a sensitive and potentially problematic topic. The onus may well be on GPs to raise the likelihood (without judgement) that patients will have looked things up before consulting and invite them to talk about what they found.
primary care, qualitative research, world wide web technology
Cuteanu, Anita
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Seguin, Maureen
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Ziebland, Sue
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Pope, Catherine
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Leydon, Geraldine
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Barnes, Rebecca
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Murray, Elizabeth
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Atherton, Helen
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Stevenson, Fiona
68366278-ef64-41e6-a7b2-099f1971ba8e
28 April 2021
Cuteanu, Anita
7ae1daa0-ff9e-4ee1-a368-eaa1c7adc9a2
Seguin, Maureen
51582489-e9d0-4e32-a72c-b0fa6a0bd4f8
Ziebland, Sue
9a00bdc5-7b90-4dae-a503-1799f5e80b17
Pope, Catherine
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Leydon, Geraldine
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Barnes, Rebecca
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Murray, Elizabeth
cb300780-9041-44af-9ae5-e13531eb23b8
Atherton, Helen
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Stevenson, Fiona
68366278-ef64-41e6-a7b2-099f1971ba8e
Cuteanu, Anita, Seguin, Maureen, Ziebland, Sue, Pope, Catherine, Leydon, Geraldine, Barnes, Rebecca, Murray, Elizabeth, Atherton, Helen and Stevenson, Fiona
(2021)
Qualitative study: patients' enduring concerns about discussing internet use in general practice consultations.
BMJ Open, 11 (4), [e047508].
(doi:10.1136/bmjopen-2020-047508).
Abstract
Objectives: to examine patients' accounts of their use of the internet before seeing a general practitioner (GP) using thematic analysis of semistructured interviews.
Design: qualitative semistructured interview study with transcripts analysed thematically.
Setting: primary care patients consulting with 10 GPs working at 7 GP practices of varying sizes and at a range of locations around London and the Southeast of England.
Participants: 28 adult patients: 16 women and 12 men ranging in age from 18 to 75 from a range of self-defined ethnic backgrounds. Participants were selected based on instances when the patients reported having used the internet before the consultation, when patients referred to the internet in the consultation or when the physician used the internet or made reference to it during the consultation.
Results: patients report that they can find health information online that they believe is reliable and helpful for both themselves and their GP. However, they report uncertainty about how to share internet-based findings and reluctance to disclose their efforts at researching health issues online for fear of appearing disrespectful or interfering with the flow of the consultation.
Conclusions: despite the democratisation of access to information about health due via the internet, patients continue to experience their use of the internet for health information as a sensitive and potentially problematic topic. The onus may well be on GPs to raise the likelihood (without judgement) that patients will have looked things up before consulting and invite them to talk about what they found.
Text
e047508.full
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More information
Accepted/In Press date: 12 April 2021
Published date: 28 April 2021
Additional Information:
Funding Information:
Funding The HaRI project was funded by the National Institute for Health Research School for Primary Care Research (Award/Grant Number 284). National Health Service (NHS) costs are covered via the Local Clinical Research Network. The present study has received funding from the Laidlaw Foundation.
Publisher Copyright:
©
Copyright:
Copyright 2021 Elsevier B.V., All rights reserved.
Keywords:
primary care, qualitative research, world wide web technology
Identifiers
Local EPrints ID: 453443
URI: http://eprints.soton.ac.uk/id/eprint/453443
ISSN: 2044-6055
PURE UUID: e6862575-b838-40f3-aad4-a776c645946e
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Date deposited: 17 Jan 2022 17:37
Last modified: 13 Aug 2022 01:41
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Contributors
Author:
Anita Cuteanu
Author:
Maureen Seguin
Author:
Sue Ziebland
Author:
Catherine Pope
Author:
Rebecca Barnes
Author:
Elizabeth Murray
Author:
Helen Atherton
Author:
Fiona Stevenson
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