Lattimer, Val, Gerard, Karen, George, Steve, Smith, Helen, Lathlean, Judith, Burgess, Abigail, Turnbull, Joanne and Surridge, Heidi
The Exemplar Programme for integrated out-of-hours care: evaluation report , Southampton, UK University of Southampton 276pp.
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Report of an independent evaluation, by the University of Southampton for the Department of Health, of an exemplar programme for single call access to out-of-hours care through NHS Direct. This evaluation was commissioned to examine several aspects of the Programme including the experiences of patients, the performance and costs of the new services, and their impact on other immediate care providers.
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