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Interacting with the telephone

Interacting with the telephone
Interacting with the telephone
This paper describes an empirical study of the use of a mundane domestic technology—the telephone. It combines qualitative and quantitative data gathered as part of a longitudinal study of a panel of 2400 individuals distributed across 1000 UK households. It uses this data to build a rich picture of the ways in which people use the telephone in the late 1990s highlighting the way in which factors such as roles, location, life rhythms and in particular, gender, influence patterns of use and interaction for social purposes. The paper then discusses how these findings are of significance at various levels from the identification of specific design requirements to the conception of what user centred design is and can be in the consumer market.
1071-5819
665-699
Lacohée, Hazel
7fc89520-4aed-4720-80fa-554c84a99dad
Anderson, Ben
01e98bbd-b402-48b0-b83e-142341a39b2d
Lacohée, Hazel
7fc89520-4aed-4720-80fa-554c84a99dad
Anderson, Ben
01e98bbd-b402-48b0-b83e-142341a39b2d

Lacohée, Hazel and Anderson, Ben (2001) Interacting with the telephone. International Journal of Human Computer Studies, 54 (5), 665-699. (doi:10.1006/ijhc.2000.0439).

Record type: Letter

Abstract

This paper describes an empirical study of the use of a mundane domestic technology—the telephone. It combines qualitative and quantitative data gathered as part of a longitudinal study of a panel of 2400 individuals distributed across 1000 UK households. It uses this data to build a rich picture of the ways in which people use the telephone in the late 1990s highlighting the way in which factors such as roles, location, life rhythms and in particular, gender, influence patterns of use and interaction for social purposes. The paper then discusses how these findings are of significance at various levels from the identification of specific design requirements to the conception of what user centred design is and can be in the consumer market.

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More information

Published date: May 2001
Additional Information: Copyright: Copyright 2017 Elsevier B.V., All rights reserved.

Identifiers

Local EPrints ID: 454310
URI: http://eprints.soton.ac.uk/id/eprint/454310
ISSN: 1071-5819
PURE UUID: 5ebd6d90-3b7e-4e66-8935-8bb4ed70198e
ORCID for Ben Anderson: ORCID iD orcid.org/0000-0003-2092-4406

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Date deposited: 07 Feb 2022 17:37
Last modified: 08 Feb 2022 02:41

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Contributors

Author: Hazel Lacohée
Author: Ben Anderson ORCID iD

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