The development and implementation of expert systems in organisations

Ashouri, Farahnaz (1996) The development and implementation of expert systems in organisations. University of Southampton, Doctoral Thesis.

Abstract

Expert Systems are potentially valuable to organisations, but this potential is not always realised. Published literature tends to focus on theoretical and technical issues rather than practical and implementation related ones. This thesis argues that, when organisations are considering how to apply expert systems, practical issues of building and implementing expert systems need to be considered from the outset, and insight may be gained by studying the practical implementation of experts systems; an action research approach. The literature is examined to assess how it can inform an expert system practitioner, and areas in which it fails to do this are identified. A number of practical aspects of developing expert systems in organisations are examined. Amongst these are the possible relationship between expert systems and organisational structure, and the utilisation of project contracts for expert system construction. Further practical issues are examined through the development of a major expert system in an organisation. The thesis concludes by presenting a set of guidelines, which would assist an expert system practitioner.

This record has no associated files available for download.

Contributors

Download statistics