Understanding the role of information in the passenger rail industry
Understanding the role of information in the passenger rail industry
The publishing of the New Deal for Transport on 1988 marked a determination from Government to invest in public transport and information systems. The 10 Year Plan provides for the money to make this happen. As these developments gather pace, it is expedient to investigate the role that information plays in public transport journeys.
This research focuses on journey breakdown and recovery as conditions that test the ability of information to provide passengers with the means to continue a journey. Complaints received by the Association of Train Operating Companies (ATOC) were examined to better understand journey breakdown situations i.e. failures to complete a journey as planned. 17 breakdown scenarios were identified that could lead passengers into recovery situations i.e. attempts to continue with a journey that has experienced a setback.
A passenger survey was carried out on board Bournemouth to Woking trains to recreate the scenarios. This developed an understanding of the types of rail trips being made, of the passengers making them and of the role information played in travelling by rail. as a result of this survey, recommendations are made to the rail industry on improvements that can be made to the rail service by understanding the role of information in passenger rail journeys.
University of Southampton
McLay, Graeme David
c3f4b5a5-03db-47b2-abc2-41f7c987a256
2001
McLay, Graeme David
c3f4b5a5-03db-47b2-abc2-41f7c987a256
McLay, Graeme David
(2001)
Understanding the role of information in the passenger rail industry.
University of Southampton, Doctoral Thesis.
Record type:
Thesis
(Doctoral)
Abstract
The publishing of the New Deal for Transport on 1988 marked a determination from Government to invest in public transport and information systems. The 10 Year Plan provides for the money to make this happen. As these developments gather pace, it is expedient to investigate the role that information plays in public transport journeys.
This research focuses on journey breakdown and recovery as conditions that test the ability of information to provide passengers with the means to continue a journey. Complaints received by the Association of Train Operating Companies (ATOC) were examined to better understand journey breakdown situations i.e. failures to complete a journey as planned. 17 breakdown scenarios were identified that could lead passengers into recovery situations i.e. attempts to continue with a journey that has experienced a setback.
A passenger survey was carried out on board Bournemouth to Woking trains to recreate the scenarios. This developed an understanding of the types of rail trips being made, of the passengers making them and of the role information played in travelling by rail. as a result of this survey, recommendations are made to the rail industry on improvements that can be made to the rail service by understanding the role of information in passenger rail journeys.
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Published date: 2001
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Local EPrints ID: 464355
URI: http://eprints.soton.ac.uk/id/eprint/464355
PURE UUID: af2e92b0-520a-408c-af99-5fdbab956bd4
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Date deposited: 04 Jul 2022 22:20
Last modified: 16 Mar 2024 19:26
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Author:
Graeme David McLay
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