The Department of Trade and Industry key performance indicators : a critical appraisal
The Department of Trade and Industry key performance indicators : a critical appraisal
The research methodology of this research uses a detailed case study approach to evaluate the performance of a construction project with data collected throughout the entire project delivery process, resulting in the creation of an overall performance matrix. In addition to this matrix the project team completed a questionnaire on a monthly basis. These two established forms of performance measurement allowed comparison with DTI KPI results and evaluation of the reactive rather that proactive nature of the indicators.
A methodology was developed that calculated an aggregate project performance score by measuring radar chart surface area. This Surface Measurement of Performance (SMPO) approach was used to establish the sensitivity of the DTI KPIs which was found to be between +/-5% and +/-10%. The SMOP programme allowed validation of the findings from the case study and also made quantitative project performance comparison possible.
Investigation of the method in which the DTI KPIs are calculated showed several areas in need of review. The role of the benchmark conversion curves are investigated, in particular the method of calculation of the predictability scores and the inclusion of indicators that reflect project performance and those that reflect company performance without distinction. The segregation of design and construction performance by the DTI KPIs is considered, as is the predictive and reactive natures of the indicators used.
Recommendations are made in the thesis that address many of the above issues and conclusions are drawn on the potential for development of the DTI KPIs from a construction project ‘post mortem’ into a genuine performance management tool.
University of Southampton
2004
Barr, David W. J
(2004)
The Department of Trade and Industry key performance indicators : a critical appraisal.
University of Southampton, Doctoral Thesis.
Record type:
Thesis
(Doctoral)
Abstract
The research methodology of this research uses a detailed case study approach to evaluate the performance of a construction project with data collected throughout the entire project delivery process, resulting in the creation of an overall performance matrix. In addition to this matrix the project team completed a questionnaire on a monthly basis. These two established forms of performance measurement allowed comparison with DTI KPI results and evaluation of the reactive rather that proactive nature of the indicators.
A methodology was developed that calculated an aggregate project performance score by measuring radar chart surface area. This Surface Measurement of Performance (SMPO) approach was used to establish the sensitivity of the DTI KPIs which was found to be between +/-5% and +/-10%. The SMOP programme allowed validation of the findings from the case study and also made quantitative project performance comparison possible.
Investigation of the method in which the DTI KPIs are calculated showed several areas in need of review. The role of the benchmark conversion curves are investigated, in particular the method of calculation of the predictability scores and the inclusion of indicators that reflect project performance and those that reflect company performance without distinction. The segregation of design and construction performance by the DTI KPIs is considered, as is the predictive and reactive natures of the indicators used.
Recommendations are made in the thesis that address many of the above issues and conclusions are drawn on the potential for development of the DTI KPIs from a construction project ‘post mortem’ into a genuine performance management tool.
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Published date: 2004
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Local EPrints ID: 465759
URI: http://eprints.soton.ac.uk/id/eprint/465759
PURE UUID: 39583f6f-6f03-4cba-a5fc-3ec375288600
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Date deposited: 05 Jul 2022 02:53
Last modified: 05 Jul 2022 02:53
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Author:
David W. J Barr
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