Improving the practice of Operations Support Systems in the telecommunications industry using open source

Gallen, Craig (2007) Improving the practice of Operations Support Systems in the telecommunications industry using open source. University of Southampton, Doctoral Thesis.

Record type: Thesis (Doctoral)

Abstract

This thesis presents the findings of a three and a half year Engineering Doctorate study (2003-07) which investigated the options for open source in delivering Operational Support Systems (OSS) to the global telecommunications industry. The principal mode of investigation has been Action Research in collaboration with a number of industry players and in support of the New Generation Operations Support Systems (NGOSS) standardisation activities conducted under the auspices of the Telemanagement Forum.

The thesis considers the use of open source to expedite the creation and dissemination of emerging OSS standards through a number of collaborative industrial projects including a Next Generation Network proof of concept and a novel application of NGOSS to the problem of managing a digital TV network.

Conclusions are drawn as to the benefits which service providers could derive from using open source as a key factor in managing the strategic risks and costs associated with the new product introduction process. The principal contribution has been to develop within the telecommunication industry a greater understanding and acceptance of the role which open source can have in the delivery of OSS solutions.

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