Transport and environmental impacts of current home delivery services and the benefits of alternative measures

Abstract

Home shopping and delivery services offer customers the opportunity to purchase goods and receive deliveries to their home rather than having to travel to high-street stores. Given the promising future of home shopping and delivery market, many efforts have been devoted to solving the problems currently encountered by service providers and customers which include unsecured deliveries, first-time delivery failures, demands for faster delivery, and product returns. Of major concern in this research are the implications of home delivery failures when there is nobody in to receive the package at the delivery address. Collection/delivery point (CDP) systems are one of the emerging solutions to mitigate failed home deliveries, in which CDPs are used as alternative addresses to receive the packages. Particularly focused on the small package home shopping market, this research has identified and modelled the existing home delivery and CDP methods. The carrier and customers travelling distance incurred in each delivery method was compared. It was then possible to quantify whether the CDP method is an economic solution to improve home delivery operations and the environment. A six-step research method was then developed to achieve those research objectives. Firstly, the existing and emerging home delivery methods were identified from the literature. The second stage consisted of conducting two home delivery surveys in Winchester and West Sussex, respectively. The surveys were'used to identify the home shopping and delivery characteristics of customers. In the third research step, the

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