The University of Southampton
University of Southampton Institutional Repository

Using the consultation-based reassurance questionnaire to assess reassurance skills among physiotherapy students: reliability and responsiveness

Using the consultation-based reassurance questionnaire to assess reassurance skills among physiotherapy students: reliability and responsiveness
Using the consultation-based reassurance questionnaire to assess reassurance skills among physiotherapy students: reliability and responsiveness
Background
There is a robust body of evidence suggesting that communication skills during consultations are associated with patient satisfaction and adherence. Training practitioners to improve communication and reassurance delivery is therefore desirable. The Consultation-Based Reassurance Questionnaire (CRQ) for people presenting with back pain has not been tested as a tool to examine the reliability and responsiveness of communication training for practitioners.

Objective
To translate and examine the reliability of the CRQ and to explore its ability to detect change (responsiveness) before and after a single session of training in communication skills.

Methods
Thirty-five simulated consultations were recorded. 36 second-year physiotherapy students took part, either as a simulated patient or a simulated physiotherapist. All videotape simulations were rated independently by two trained observers, using the CRQ.

Results
Correlations indicate that the two raters were significantly and highly correlated (r = 0.9, 95% CI 0.797–0.951). The responsiveness statistics were in the moderate range for the total CRQ score, with moderate responsiveness range for data-gathering and relationship-building, and acceptable responsiveness for generic and cognitive reassurance.

Conclusion
The CRQ Scale shows good reliability and acceptable levels of responsiveness to detect change before and after training in communication skills in physiotherapy students. The scale requires testing in real-life settings to establish better responsiveness.
0959-3985
1071-1077
Ben Ami, Noa
d5c8516d-1ce4-48f8-afe1-23b1c63f218d
Pincus, Tamar
55388347-5d71-4fc0-9fd2-66fbba080e0c
Ben Ami, Noa
d5c8516d-1ce4-48f8-afe1-23b1c63f218d
Pincus, Tamar
55388347-5d71-4fc0-9fd2-66fbba080e0c

Ben Ami, Noa and Pincus, Tamar (2020) Using the consultation-based reassurance questionnaire to assess reassurance skills among physiotherapy students: reliability and responsiveness. Physiotherapy Theory and Practice, 38 (8), 1071-1077. (doi:10.1080/09593985.2020.1812140).

Record type: Article

Abstract

Background
There is a robust body of evidence suggesting that communication skills during consultations are associated with patient satisfaction and adherence. Training practitioners to improve communication and reassurance delivery is therefore desirable. The Consultation-Based Reassurance Questionnaire (CRQ) for people presenting with back pain has not been tested as a tool to examine the reliability and responsiveness of communication training for practitioners.

Objective
To translate and examine the reliability of the CRQ and to explore its ability to detect change (responsiveness) before and after a single session of training in communication skills.

Methods
Thirty-five simulated consultations were recorded. 36 second-year physiotherapy students took part, either as a simulated patient or a simulated physiotherapist. All videotape simulations were rated independently by two trained observers, using the CRQ.

Results
Correlations indicate that the two raters were significantly and highly correlated (r = 0.9, 95% CI 0.797–0.951). The responsiveness statistics were in the moderate range for the total CRQ score, with moderate responsiveness range for data-gathering and relationship-building, and acceptable responsiveness for generic and cognitive reassurance.

Conclusion
The CRQ Scale shows good reliability and acceptable levels of responsiveness to detect change before and after training in communication skills in physiotherapy students. The scale requires testing in real-life settings to establish better responsiveness.

This record has no associated files available for download.

More information

Published date: 2 September 2020
Additional Information: © 2020 Taylor & Francis Group, LLC

Identifiers

Local EPrints ID: 469470
URI: http://eprints.soton.ac.uk/id/eprint/469470
ISSN: 0959-3985
PURE UUID: 2ca36196-379b-4b5a-9f99-3cec79c0f359
ORCID for Tamar Pincus: ORCID iD orcid.org/0000-0002-3172-5624

Catalogue record

Date deposited: 15 Sep 2022 16:41
Last modified: 17 Mar 2024 04:11

Export record

Altmetrics

Contributors

Author: Noa Ben Ami
Author: Tamar Pincus ORCID iD

Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton: eprints@soton.ac.uk

ePrints Soton supports OAI 2.0 with a base URL of http://eprints.soton.ac.uk/cgi/oai2

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.

×