The IT productivity paradox: evidence from the UK retail banking industry
The IT productivity paradox: evidence from the UK retail banking industry
This article addresses causes of the so-called 'information technology productivity paradox' in the context of UK retail banks. It investigates why massive investments by retail banks in information technology are not being translated into significant productivity gains, given that successful implementation of new technology is particularly important in increasingly competitive banking environments.
35-48
Harris, Lisa
cf587c06-2cf7-49e6-aef8-c9452cbff529
March 2001
Harris, Lisa
cf587c06-2cf7-49e6-aef8-c9452cbff529
Harris, Lisa
(2001)
The IT productivity paradox: evidence from the UK retail banking industry.
New Technology, Work and Employment, 16 (1), .
(doi:10.1111/1468-005X.00075).
Abstract
This article addresses causes of the so-called 'information technology productivity paradox' in the context of UK retail banks. It investigates why massive investments by retail banks in information technology are not being translated into significant productivity gains, given that successful implementation of new technology is particularly important in increasingly competitive banking environments.
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Published date: March 2001
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Local EPrints ID: 47200
URI: http://eprints.soton.ac.uk/id/eprint/47200
PURE UUID: 6a87e0f4-c444-4461-9d3f-416f96d8b327
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Date deposited: 03 Aug 2007
Last modified: 15 Mar 2024 09:32
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Author:
Lisa Harris
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