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The IT productivity paradox: evidence from the UK retail banking industry

Harris, Lisa (2001) The IT productivity paradox: evidence from the UK retail banking industry New Technology, Work and Employment, 16, (1), pp. 35-48. (doi:10.1111/1468-005X.00075).

Record type: Article


This article addresses causes of the so-called 'information technology productivity paradox' in the context of UK retail banks. It investigates why massive investments by retail banks in information technology are not being translated into significant productivity gains, given that sucessful implementation of new technology is particularly important in increasingly competitive banking environments.

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Published date: March 2001


Local EPrints ID: 47200
PURE UUID: 6a87e0f4-c444-4461-9d3f-416f96d8b327

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Date deposited: 03 Aug 2007
Last modified: 17 Jul 2017 15:04

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