The IT productivity paradox: evidence from the UK retail banking industry


Harris, Lisa (2001) The IT productivity paradox: evidence from the UK retail banking industry New Technology, Work and Employment, 16, (1), pp. 35-48. (doi:10.1111/1468-005X.00075).

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Description/Abstract

This article addresses causes of the so-called 'information technology productivity paradox' in the context of UK retail banks. It investigates why massive investments by retail banks in information technology are not being translated into significant productivity gains, given that sucessful implementation of new technology is particularly important in increasingly competitive banking environments.

Item Type: Article
Digital Object Identifier (DOI): doi:10.1111/1468-005X.00075
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ePrint ID: 47200
Date :
Date Event
March 2001Published
Date Deposited: 03 Aug 2007
Last Modified: 16 Apr 2017 18:30
Further Information:Google Scholar
URI: http://eprints.soton.ac.uk/id/eprint/47200

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