Technology product coolness and its implication for brand love

Tiwari, Amit Anand, Chakraborty, Anirban and Maity, Moutusy (2020) Technology product coolness and its implication for brand love. Journal of Retailing and Consumer Services, 58, [102258]. (doi:10.1016/j.jretconser.2020.102258).

Record type: Article

Abstract

Increased similarity of features of technology products has led to a waning of unique differentiating factors. In an absence of any tangible unique selling proposition, coolness has emerged as one of the compelling differentiators. This study investigates the coolness of technology products through in-depth interviews and an application of the critical incident technique (CIT). Thereafter, the findings of the qualitative study are empirically validated by collecting data through survey methodology and analyzing it by using structural equation modeling technique. Six dimensions of perceived coolness, viz., rebelliousness, desirability, innovativeness of technology, reliability, attractiveness, and usability are identified and empirically validated. The impact of coolness on brand love (which is a brand-related outcome of coolness), an under-researched construct, is studied and the relationship is found to be positive.

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