Adapting to Change: Exploring Zappos’ Self-Management Structure and Its Impact on Innovation and Cultural Diversity

Abstract

This paper examines the case of Zappos, a company that underwent a significant transformation in its management style and organizational structure, moving towards a self-management model. The research focuses on four key areas: old and new working ways, management of expected and unexpected changes, organizational culture and socialization, and diversification and interculturality. Using a case analysis approach, the study critically analyses the effectiveness of the new self-management structure and its impact on the company’s overall performance. The study highlights the importance of exploration of the intersection between self-management structure, innovation, and adaptability. By examining how Zappos’ shift towards a self-management model allowed for greater knowledge sharing and information exchange, the study provides insights into how companies can promote innovation and survival in the increasingly competitive market. Furthermore, the paper highlights the importance of culture for socialization, differentiation, and interculturalities in promoting innovation and effective management. Overall, the findings suggest that a self-management structure can enhance employee engagement and consistency in achieving company objectives, but attention must be paid to issues such as intercultural collaboration and motivation.

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