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Effective use of mobile communications in e-government: how do we reach the tipping point?

Harris, Lisa and Vincent, Jane (2008) Effective use of mobile communications in e-government: how do we reach the tipping point? Information, Communication and Society, 11, (3), pp. 395-413. (doi:10.1080/13691180802025632).

Record type: Article


This paper investigates what is needed to make the mobile phone a more effective tool for the interaction between government and governed. Recent studies have shown that a significant proportion of the UK population have no intention of accessing the Internet; however, it is reported that there are more web-enabled mobile phones than there are PCs in the UK. Mobile phones may thus offer the most viable electronic channel through which to encourage large-scale take-up of online public services. Although people have integrated mobile phones into their everyday lives, we argue that unless there is a substantial change in social practices the much heralded 'm-government' will take a significant amount of time to become a reality. Despite these ongoing challenges, mobile technologies offer huge potential to represent mainstream government/citizen interaction. The paper will draw upon case studies of best practice from around the world to investigate the emerging ways in which large-scale usage of this type of government/citizen interaction can be achieved.

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Published date: April 2008
Additional Information: Based on a paper presented at the Information, Communication, Society (ICS) 10th Anniversary International Symposium, 20-22 September 2006 at the University of York.
Keywords: e-society, innovation, technology, mobile phone, m-government, e-government


Local EPrints ID: 47673
ISSN: 1369-118X
PURE UUID: b8bed237-f8db-4b08-9d29-6e1a91c30665

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Date deposited: 09 Aug 2007
Last modified: 17 Jul 2017 15:03

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Author: Lisa Harris
Author: Jane Vincent

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