The University of Southampton
University of Southampton Institutional Repository

The learning organisation: myth or reality? Examples from the UK retail banking industry

Harris, Lisa (2002) The learning organisation: myth or reality? Examples from the UK retail banking industry The Learning Organisation, 9, (2), pp. 78-88. (doi:10.1108/09696470210424024).

Record type: Article


This article considers the issue of learning in the context of new technology projects that have recently been implemented in the UK retail banking industry. Continual changes in the business environment have focused attention upon the need for organisations to "learn" if they are to retain their market positions. Interviews were conducted with 42 bank managers and industry consultants over an 18 month period. Five case studies of major new projects are drawn upon which provide evidence that learning from past mistakes, or even building upon past successes, continues to be the exception rather than the rule. As a result, even successful projects had a limited impact upon the activities of the organisations as a whole. It is concluded that reluctance to disseminate lessons learned throughout the organisation means the full potential offered by new technologies will continue to elude banks until their apparently complacent attitude towards learning is addressed

Microsoft Word learning_article.doc - Other
Download (62kB)

More information

Published date: 2002
Keywords: learning, innovation, technological change, banking


Local EPrints ID: 47682
ISSN: 0969-6474
PURE UUID: 6f8bd09b-6724-4c58-90ed-d63e39cea1a5

Catalogue record

Date deposited: 08 Aug 2007
Last modified: 17 Jul 2017 15:03

Export record


Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton:

ePrints Soton supports OAI 2.0 with a base URL of

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.