Identifying and addressing senior executives’ different perceptions of the value of IT investments
Identifying and addressing senior executives’ different perceptions of the value of IT investments
The full benefit of a firm’s IT plan will not be realized if senior executives have different perceptions of the effectiveness and value of IT investments. However, differences in perceptions are rarely the focus of any governance process. We used a method based on Repertory (Rep) Grid analysis to surface critical perception differences in a U.K. firm’s senior management team, comparing these to the CIO’s perceptions. From the lessons learned in this case, we provide recommendations for using Rep Grids and the associated heat maps.1,
39-54
Tipple, Alastair
f464d2a9-a934-476c-b7e4-ae2906961944
Chughtai, Hameed
e8600973-9db8-4649-be67-def5f2a83a72
Klein, Jonathan H.
639e04f0-059a-4566-9361-a4edda0dba7d
2 March 2023
Tipple, Alastair
f464d2a9-a934-476c-b7e4-ae2906961944
Chughtai, Hameed
e8600973-9db8-4649-be67-def5f2a83a72
Klein, Jonathan H.
639e04f0-059a-4566-9361-a4edda0dba7d
Tipple, Alastair, Chughtai, Hameed and Klein, Jonathan H.
(2023)
Identifying and addressing senior executives’ different perceptions of the value of IT investments.
MIS Quarterly Executive, 22 (1), , [5].
(doi:10.17705/2msqe.00074).
Abstract
The full benefit of a firm’s IT plan will not be realized if senior executives have different perceptions of the effectiveness and value of IT investments. However, differences in perceptions are rarely the focus of any governance process. We used a method based on Repertory (Rep) Grid analysis to surface critical perception differences in a U.K. firm’s senior management team, comparing these to the CIO’s perceptions. From the lessons learned in this case, we provide recommendations for using Rep Grids and the associated heat maps.1,
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MISQE-2020-0064 (DS edit +authors+DS + AT)18401
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Accepted/In Press date: 1 March 2023
Published date: 2 March 2023
Identifiers
Local EPrints ID: 478232
URI: http://eprints.soton.ac.uk/id/eprint/478232
ISSN: 1540-1960
PURE UUID: f0d4f823-d931-49d1-8419-bd5b3d48658d
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Date deposited: 26 Jun 2023 16:35
Last modified: 06 May 2026 01:32
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Author:
Alastair Tipple
Author:
Hameed Chughtai
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