A taxonomy of human communication errors and application to railway track maintenance
A taxonomy of human communication errors and application to railway track maintenance
This paper proposes a communication error taxonomy that takes into account both the aspects of communication which are unique to human performance and those which can fit into broader human error classifications. Relevant taxonomy elements are applied to communication errors related to railway track maintenance. The analysis was based on communication data captured from voice recordings of conversations between signallers and trackside personnel. The recordings were transcribed and then classified in relation to communication topic and error types. These data provide a better understanding of the communication process and also provide human error probability data for use in human reliability assessment.
Communication, Human error, Human reliability assessment, Railway maintenance
57-66
Gibson, W. H.
252ce4eb-cfd4-4045-96ab-f745239fdec0
Megaw, E. D.
ff6afad8-56d3-4d4c-a2ce-129844354d31
Young, M. S.
3f79589e-2000-4cb0-832a-6eba54f50130
Lowe, E.
3bc06b38-f77e-4c93-a55e-b23bb6b9539c
22 November 2005
Gibson, W. H.
252ce4eb-cfd4-4045-96ab-f745239fdec0
Megaw, E. D.
ff6afad8-56d3-4d4c-a2ce-129844354d31
Young, M. S.
3f79589e-2000-4cb0-832a-6eba54f50130
Lowe, E.
3bc06b38-f77e-4c93-a55e-b23bb6b9539c
Gibson, W. H., Megaw, E. D., Young, M. S. and Lowe, E.
(2005)
A taxonomy of human communication errors and application to railway track maintenance.
Cognition, Technology and Work, 8 (1), .
(doi:10.1007/s10111-005-0020-x).
Abstract
This paper proposes a communication error taxonomy that takes into account both the aspects of communication which are unique to human performance and those which can fit into broader human error classifications. Relevant taxonomy elements are applied to communication errors related to railway track maintenance. The analysis was based on communication data captured from voice recordings of conversations between signallers and trackside personnel. The recordings were transcribed and then classified in relation to communication topic and error types. These data provide a better understanding of the communication process and also provide human error probability data for use in human reliability assessment.
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More information
Accepted/In Press date: 9 October 2005
Published date: 22 November 2005
Keywords:
Communication, Human error, Human reliability assessment, Railway maintenance
Identifiers
Local EPrints ID: 480351
URI: http://eprints.soton.ac.uk/id/eprint/480351
ISSN: 1435-5558
PURE UUID: 59c77c8b-03b0-4ad1-bc23-d0eb17311532
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Date deposited: 01 Aug 2023 17:48
Last modified: 17 Mar 2024 04:20
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Contributors
Author:
W. H. Gibson
Author:
E. D. Megaw
Author:
M. S. Young
Author:
E. Lowe
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