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Supply and demand: Perspectives on mental workload with consumer products

Supply and demand: Perspectives on mental workload with consumer products
Supply and demand: Perspectives on mental workload with consumer products

Workload is one of the most widely used concepts in human factors (Flemisch and Onken 2002). Yet it is also one of the most nebulous concepts, with numerous definitions and dimensions associated with it. Moreover, research in this area has a tendency to focus on complex, often safety-critical systems (e.g., transport, process control). This chapter takes us beyond the usual suspects of humans in control, and looks instead at how mental workload (MWL) affects everyday interactions with consumer products, and what lessons we might apply to product design.

97-108
CRC Press
Young, Mark S.
3f79589e-2000-4cb0-832a-6eba54f50130
Stanton, Neville A.
351a44ab-09a0-422a-a738-01df1fe0fadd
Young, Mark S.
3f79589e-2000-4cb0-832a-6eba54f50130
Stanton, Neville A.
351a44ab-09a0-422a-a738-01df1fe0fadd

Young, Mark S. and Stanton, Neville A. (2011) Supply and demand: Perspectives on mental workload with consumer products. In, Human Factors and Ergonomics in Consumer Product Design: Methods and Techniques. CRC Press, pp. 97-108.

Record type: Book Section

Abstract

Workload is one of the most widely used concepts in human factors (Flemisch and Onken 2002). Yet it is also one of the most nebulous concepts, with numerous definitions and dimensions associated with it. Moreover, research in this area has a tendency to focus on complex, often safety-critical systems (e.g., transport, process control). This chapter takes us beyond the usual suspects of humans in control, and looks instead at how mental workload (MWL) affects everyday interactions with consumer products, and what lessons we might apply to product design.

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More information

Published date: 1 January 2011
Additional Information: Publisher Copyright: © 2011 by Taylor and Francis Group, LLC.

Identifiers

Local EPrints ID: 480402
URI: http://eprints.soton.ac.uk/id/eprint/480402
PURE UUID: 00a73ba1-7674-401b-a769-fbf7607d5220
ORCID for Mark S. Young: ORCID iD orcid.org/0009-0001-2594-453X
ORCID for Neville A. Stanton: ORCID iD orcid.org/0000-0002-8562-3279

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Date deposited: 01 Aug 2023 21:43
Last modified: 06 Jun 2024 02:17

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Author: Mark S. Young ORCID iD

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