The University of Southampton
University of Southampton Institutional Repository

Confidentiality in mental health services: a negotiated order?

Record type: Article

The negotiated order perspective developed from the study of informal practices in mental health hospitals. It has subsequently become an influential perspective in the study of organizations. This article looks at its continuing relevance to understanding the way in which mental health services operate. Since the original study was published, mental health care has been transformed, with a move in the Western world to deinstitutionalized care and an increasingly managerial approach within human services organizations. The research reported here looks at confidentiality within mental health services in Britain in order to explore the continuing relevance and limitations of the negotiated order perspective. The study examines the confidentiality practices of mental health professionals from the point of view of service users. Seventeen service users were interviewed to ascertain their experience of confidentiality practices in their encounters with health and social services, and to identify their evaluation and response to these encounters. The study suggests the continuing relevance of the negotiated order perspective in terms of understanding professional practices, but also underlines the need to understand negotiation as an active set of practices involving service users as well as professionals.

Full text not available from this repository.

Citation

Evans, Tony (2007) Confidentiality in mental health services: a negotiated order? Qualitative Social Work, 6, (2), pp. 213-229. (doi:10.1177/1473325007077254).

More information

Published date: June 2007
Keywords: confidentiality, discretion, managerialism, mental health, negotiated order, professionals, service users

Identifiers

Local EPrints ID: 48088
URI: http://eprints.soton.ac.uk/id/eprint/48088
ISSN: 1473-3250
PURE UUID: 363749f0-f39b-4c97-bd62-cdb2cd5eaceb

Catalogue record

Date deposited: 24 Aug 2007
Last modified: 17 Jul 2017 15:00

Export record

Altmetrics

Download statistics

Downloads from ePrints over the past year. Other digital versions may also be available to download e.g. from the publisher's website.

View more statistics

Atom RSS 1.0 RSS 2.0

Contact ePrints Soton: eprints@soton.ac.uk

ePrints Soton supports OAI 2.0 with a base URL of http://eprints.soton.ac.uk/cgi/oai2

This repository has been built using EPrints software, developed at the University of Southampton, but available to everyone to use.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.

×