Quality contracts for cooperative services and associated resources
Quality contracts for cooperative services and associated resources
Process quality, as perceived by users, depends on both the service quality and on the quality of its delivered resources. This paper combines in a contract model the quality of the process and of the objects delivered through the process. The model is a tool for providers to formalize quality guarantees for their users. Besides contract modelling, the paper discusses basic methodological issues related to contract formulation. We also discuss a sample scenario to illustrate the proposed framework.
561-572
Comuzzi, Marco
19c97a04-5f4b-4322-a762-fdf32527fc87
Fugini, Mariagrazia
fca4b90f-a7a7-46db-807b-64e1186b9ec7
Modafferi, Stefano
2f15a6fa-a4c3-4f43-998f-df7d88f08a78
2009
Comuzzi, Marco
19c97a04-5f4b-4322-a762-fdf32527fc87
Fugini, Mariagrazia
fca4b90f-a7a7-46db-807b-64e1186b9ec7
Modafferi, Stefano
2f15a6fa-a4c3-4f43-998f-df7d88f08a78
Comuzzi, Marco, Fugini, Mariagrazia and Modafferi, Stefano
(2009)
Quality contracts for cooperative services and associated resources.
In Business Process Management Workshops - BPM 2008 International Workshops - Revised Papers.
vol. 17 LNBIP,
Springer.
.
(doi:10.1007/978-3-642-00328-8_57).
Record type:
Conference or Workshop Item
(Paper)
Abstract
Process quality, as perceived by users, depends on both the service quality and on the quality of its delivered resources. This paper combines in a contract model the quality of the process and of the objects delivered through the process. The model is a tool for providers to formalize quality guarantees for their users. Besides contract modelling, the paper discusses basic methodological issues related to contract formulation. We also discuss a sample scenario to illustrate the proposed framework.
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Published date: 2009
Venue - Dates:
6th International Conference on Business Process Management - Workshops, BPM 2008, , Milano, Italy, 2008-09-01 - 2008-09-04
Identifiers
Local EPrints ID: 480890
URI: http://eprints.soton.ac.uk/id/eprint/480890
ISSN: 1865-1348
PURE UUID: 4ebd9d0e-e70f-4e78-8c3f-4a5922772f94
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Date deposited: 10 Aug 2023 16:42
Last modified: 17 Mar 2024 03:28
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Contributors
Author:
Marco Comuzzi
Author:
Mariagrazia Fugini
Author:
Stefano Modafferi
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