Clarifying the effect of organization learning on service innovation: the mediating role of intellectual capital
Clarifying the effect of organization learning on service innovation: the mediating role of intellectual capital
The study of intellectual capital has gained interest in today’s highly competitive landscape. Using intellectual capital as a mediator, this paper developed an integrated model to examine whether organization learning affects and increases the capacity for new service development (NSD). The results from the study of 598 hotel managers support this model across multi-dimensions of intellectual capital and show that intellectual capital plays a mediating role between organizational learning and NSD. This paper also finds exploitative organization learning enhances the positive effect of organization capital because it fosters a positive link between relational capital and human capital. The study also discusses how this intriguing pattern of mediation could be explained by using theory and research with a regulatory focus.
1207-1234
Liu, Chih-Hsing
0e3c0f4d-5fdc-4da0-8edb-3b14a56a58fe
Gan, Bernard
afed60bc-b0d6-4568-9e36-16a3952c5471
Luo, Ben Nanfeng
1d7c4fc5-63d9-46c6-bfad-a60e88222ec5
Zhang, Yucheng
3a7eb0ef-8c03-419f-abdf-4f11f9d097ea
30 May 2020
Liu, Chih-Hsing
0e3c0f4d-5fdc-4da0-8edb-3b14a56a58fe
Gan, Bernard
afed60bc-b0d6-4568-9e36-16a3952c5471
Luo, Ben Nanfeng
1d7c4fc5-63d9-46c6-bfad-a60e88222ec5
Zhang, Yucheng
3a7eb0ef-8c03-419f-abdf-4f11f9d097ea
Liu, Chih-Hsing, Gan, Bernard, Luo, Ben Nanfeng and Zhang, Yucheng
(2020)
Clarifying the effect of organization learning on service innovation: the mediating role of intellectual capital.
The International Journal of Human Resource Management, 31 (10), .
(doi:10.1080/09585192.2017.1396550).
Abstract
The study of intellectual capital has gained interest in today’s highly competitive landscape. Using intellectual capital as a mediator, this paper developed an integrated model to examine whether organization learning affects and increases the capacity for new service development (NSD). The results from the study of 598 hotel managers support this model across multi-dimensions of intellectual capital and show that intellectual capital plays a mediating role between organizational learning and NSD. This paper also finds exploitative organization learning enhances the positive effect of organization capital because it fosters a positive link between relational capital and human capital. The study also discusses how this intriguing pattern of mediation could be explained by using theory and research with a regulatory focus.
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e-pub ahead of print date: 10 November 2017
Published date: 30 May 2020
Identifiers
Local EPrints ID: 483985
URI: http://eprints.soton.ac.uk/id/eprint/483985
ISSN: 0958-5192
PURE UUID: 4d5ef074-99aa-4d60-b761-f819d228174b
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Date deposited: 08 Nov 2023 18:15
Last modified: 18 Mar 2024 04:13
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Contributors
Author:
Chih-Hsing Liu
Author:
Bernard Gan
Author:
Ben Nanfeng Luo
Author:
Yucheng Zhang
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