A co-design of clinical virtual care pathways to engage and support families requiring neonatal intensive care in response to the COVID-19 pandemic (COVES study)

Campbell-Yeo, Marsha, Dol, Justine, Richardson, Brianna, McCulloch, Holly, Hundert, Amos, Foye, Sarah, Dorling, Jon, Afifi, Jehier, Bishop, Tanya, Earle, Rebecca, Elliott Rose, Annette, Inglis, Darlene, Kim, Theresa, Leighton, Carye, MacRae, Gail, Melanson, Andrea, Simpson, David C., Smit, Michael and Whitehead, Leah (2021) A co-design of clinical virtual care pathways to engage and support families requiring neonatal intensive care in response to the COVID-19 pandemic (COVES study). Journal of Neonatal Nursing, 27 (6), 463-470. (doi:10.1016/j.jnn.2021.06.010).

Abstract

Background: in response to the COVID-19 pandemic, family presence restrictions in neonatal intensive care units (NICU) were enacted to limit disease transmission. This has resulted in communication challenges, negatively impacting family integrated care.

Aim: to develop clinical care pathways to ensure optimal neonatal care to support families in response to parental presence restrictions imposed during the COVID-19 pandemic.

Methods: an agile, co-design process utilizing expert consensus of a large interdisciplinary team and focus groups and semi-structured interviews with families and HCPs were used to co-design clinical virtual care pathways.

Results: three clinical virtual care pathways were co-designed: (1) building and maintaining relationships between family and healthcare providers; (2) awareness of resources; and (3) standardized COVID-19 messaging. Modifications were made to optimize uptake and utilization in the clinical areas.

Conclusion: clinical care virtual pathways were successfully co-designed to meet these needs to ensure more equitable family centered care.

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Contributors

Author: Jon Dorling

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